Our CRM Solutions from Microsoft Dynamics 365, ClickDimensions may include one or more of the following modules and add-ons:
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From lead, qualification of opportunity, prospect or customer engagement, negotiation to sales closing can be managed in this module easily by your sales staff. A 360 degree view of prospect or customer, interaction or activities, competitors info can all be viewed in one page. All info is in the CRM therefore even if there is a change of salesperson, the new salesperson can follow up immediately.
Email/EDM, SMS and Social Media marketing campaigns - can be created easily using filters or critera to group the leads/contacts that will be in the campaign target list. Once the campaign is created with its target list of leads/contacts, the e-mail blast or bulk SMS or social postings can then be executed. This will be a powerful e-mail/SMS/social marketing automation module for companies who do e-mail/SMS/social marketing frequently. Coupled with Campaign Automation or Customer Journey, Landing Pages, Webforms, Events and Surveys, we offer the most complete Digital Marketing Automation solution. Email statistics, webpage visits and social media engagement metrics/statistics are available for marketers to analyze each digital marketing channel's effectiveness and most importantly to measure marketing ROI.
This module is for customer feedback or case management that empowers companies to provide customer service meeting desired SLAs, so that their customers will be assured of timely response, prompt customer service and satisfying customer experience. This will improve customer satisfaction hence increase customer loyalty which will translate to recurring revenue.
Other modules/add-ons such as Contact/Call Center, Surveys and Events augment your Customer Service such as Hotline/Helpdesk/Telesales. Field Service is great for companies who have teams and fleets and the need to manage their daily job assignments, route planning to service field equipment/machinery. Project Service is best suited for Engineering, Consulting type of companies who plan and manage project resources, schedules, billables and expenses. Chatbot with Artificial Intelligence (AI), Natural Language Processing (NLP) and Machine Learning (ML) capabilities complement unmanned Customer Service allowing 24/7 operations.
Besides incorporating AI in Chatbot, we have also incorporated AI in Sales and Customer Service. With Sales Insights, a Virtual Assistant will prompt you to take specific action when a lead is still hot, or when an opportunity is ripe for deal closing. With Customer Service Insights, a Virtual Assistant will prompt you to follow up when a feedback case is nearing its SLA deadline. It will also help you prioritize cases based on severity level. With AI, you have an extra hand to not only prompt you, but to suggest your next action as well. This feature will be excellent for maintaining and strenghthening your customer relations.